Return Policy
Return and Cancellation Policy
Each Avella Interiors piece is thoughtfully selected or handcrafted with care. Please review all product details, dimensions, finishes, lead times, and delivery requirements before placing an order.
Final Sale
All furniture and related merchandise are final sale, including all game tables, made-to-order and custom-color pieces, the Woven and Portico Collections, antique and vintage finds, sale merchandise, glass tops, color cards, and gift cards.
We do not accept returns or exchanges for:
- A change of mind or plans
- An incorrect color, finish, size, quantity, or product selection
- An item that does not fit the intended room or delivery path
- Natural variations associated with handcrafted or natural materials
- Reasonable variations from an estimated production or delivery timeline
- Normal wear, improper care, misuse, or damage after delivery
- Original shipping and delivery charges are nonrefundable once delivery services have been scheduled or performed.
Order Changes and Cancellations
Production planning begins shortly after an order is placed, and orders should be considered final. Requests for a change or cancellation must be submitted within 24 hours. We will make reasonable efforts to accommodate a request if production has not begun, but approval is not guaranteed.
A change or cancellation is effective only when confirmed by Avella Interiors in writing. Once materials have been ordered, a custom color has been prepared, or production has begun, the order cannot be changed or canceled.
Approved cancellations may be reduced by nonrefundable payment-processing fees, custom-design fees, material costs, or other expenses already incurred.
Custom Colors and Selections
Customers are responsible for approving all colors, dimensions, finishes, quantities, delivery information, and custom details before production begins. Digital screens, photography, lighting, sheen, substrate, and surrounding colors may affect appearance; an exact match to a screen image, paint card, sample, existing furnishing, or prior table cannot be guaranteed.
Custom colors and special-order selections are final once approved.
Handcrafted Variations
Avella Interiors furniture is handcrafted rather than mass-produced. Subtle variations in color, sheen, texture, shape, grain, wrapping, seams, distressing, and finish are expected and are part of each piece’s character.
Natural materials may respond to temperature, humidity, sunlight, and use. Slight movement, settling, expansion, contraction, or small hairline separations are not automatically considered defects.
Antique and Vintage Finds
Antique and vintage pieces are sold as-is. Patina, prior repairs, surface wear, variation, and other signs of age or previous use are part of the piece and are not grounds for return. Please contact info@avellainteriors.com before purchasing if you would like additional photographs, measurements, or condition details.
Damaged, Defective, or Incorrect Items
A piece that arrives damaged, has a verified craftsmanship concern, or is materially different from the order will be reviewed individually under the Shipping and Delivery Policy rather than treated as a standard return.
Visible damage must be documented while the delivery team is present. Concealed damage or another delivery-related concern must be reported within 48 hours of delivery to orders@avellainteriors.com. Please include:
- Order number and a brief description of the concern
- Photographs of the full piece and close-up photographs of the affected area
- Photographs of the packaging, when applicable
- A copy or photograph of the delivery paperwork
Keep all packaging until Avella Interiors confirms that it may be discarded.
Post-Delivery Responsibility and Resale
Once delivery has been accepted, the purchaser is responsible for the piece’s handling, storage, transportation, installation, and any later sale or transfer. Avella Interiors is not responsible for damage, defects, or claims arising after acceptance, including claims related to post-delivery handling, relocation, installation, storage, resale, use by a subsequent owner, or another third party.
For trade and wholesale purchases, Avella Interiors’ contractual and customer-service relationship is solely with the purchasing dealer or trade account. The dealer is responsible for delivery, installation, resale, client communication, and customer-service matters involving its client or another third party. Any claim submitted to Avella Interiors must be made by the original purchasing dealer and remains subject to the applicable policies.
Refused or Undeliverable Orders
Furniture should not be refused for reasons unrelated to significant visible delivery damage. An order refused because of buyer’s remorse, incorrect measurements, access limitations, an unavailable recipient, or another customer-related issue remains final sale. The purchaser is responsible for all return transportation, storage, redelivery, and related carrier charges.
Available Remedies
If Avella Interiors confirms a valid delivery-damage, craftsmanship, or order-error claim, we will determine the appropriate resolution. Depending on the circumstances, this may include care guidance, touch-up assistance, repair, replacement of a component or piece, a partial refund, or a refund.
Do not arrange repair, refinishing, alteration, disposal, or third-party service without prior written authorization from Avella Interiors.
General: info@avellainteriors.com | Orders & claims: orders@avellainteriors.com
